定 价：26 元
丛书名：新基点（New Benchmark）全国高职高专院校商务英语系列规划教材
- 作者：王燕华，黄培希
- 出版时间：2013/9/1
- ISBN：9787566307507
- 出 版 社：对外经济贸易大学出版社
- 中图法分类：H31
- 页码：168
- 纸张：胶版纸
- 版次：1
- 开本：16K
《酒店英语/新基点（New Benchmark）全国高职高专院校商务英语系列规划教材》共分为八个单元，选取酒店主要的业务部门，如前台、客房、餐厅、酒吧、康乐中心等作为主要描述对象，主题侧重酒店中与服务对象接触最多的一些场景，如酒店预订、登记、客房入住、餐厅就餐、健身中心、酒吧娱乐、投诉和结账离店等加以重点阐述。每个单元分为六个部分，课文A、听力、口语、写作等这几项基本上围绕一个主题展开，全面透彻地展示酒店中某一个工作岗位上出现的各种情景，帮助学生全面了解并掌握实际运用英语处理事务的能力。课文B介绍世界几个知名酒店集团的发展或最新动态，帮助学生了解酒店业的新潮流和发展趋势。拓展阅读侧重酒店行业几个重点岗位，介绍几个岗位的职业素养，旨在提高学生的职业意识和职业能力。
王燕华、黄培希主编的《酒店英语》共分为八个单元，选取酒店主要的业务部门，如前台、客房、餐厅、酒吧、康乐中心等作为主要描述对象，主题侧重酒店中与服务对象接触最多的一些场景，如酒店预订、登记、客房入住、餐厅就餐、健身中心、酒吧娱乐、投诉和结账离店等加以重点阐述。每个单元分为六个部分，课文A、听力、口语、写作等这几项基本上围绕一个主题展开，全面透彻地展示酒店中某一个工作岗位上出现的各种情景，帮助学生全面了解并掌握实际运用英语处理事务的能力。课文B介绍世界几个知名酒店集团的发展或最新动态，帮助学生了解酒店业的新潮流和发展趋势。拓展阅读侧重酒店行业几个重点岗位，介绍几个岗位的职业素养，旨在提高学生的职业意识和职业能力。
Unit One Hotel Reservations
Part One Text A Choosing a Good Hotel
Part Two Speaking Out
Part Three Listening In
Part Four Text B The World's Ten Largest Hotel Groups
Part Five Writing Business Letter
Part Six Extensive Reading ， Making the Right Impression
Unit Two Check—in
Part One Text A Things to Do When You Arrive Too Early for Check—In
Part Two Speaking Out
Part Three Listening In
Part Four Text B IHG Reduces Environmental Impact
Part Five Writing E—mail
Part Six Extensive Reading The Importance of Front Office
Unit Three Hotel Housekeeping
Part One Text A Can I Have the Barbie Suite？
Part Two Speaking Out
Part Three Listening In
Part Four Text B Wyndham Hotel Group Expands Luxury Offering in China
Part Five Writing Memorandum
Part Six Extensive Reading The Job of an Executive Housekeeper
Unit Four Dining at Hotels
Part One Text A Healthier Food at Hotels
Part Two Speaking Out
Part Three Listening In
Part Four Text B Making a Hotel a Home
Part Five Writing Note
Part Six Extensive Reading How to Be a Good Waiter
Unit Five Public Facilities at Hotels
Part One Text A Hotels Offer Boot—Camp Exercise for Guests
Part Two Speaking Out
Part Three Listening In
Part Four Text B Hilton Hotels Corporation
Part Five Writing Notice
Part Six Extensive Reading The Making of a Good Concierge
Unit Six Hotel Bars
Part One Text A Hotels Open Fancy， Profitable Rooftop Bars
Part Two Speaking—Out
Part Three Listening In
Part Four Text B Hotels Test Offering Meeting Rooms
That Can Serve as Offices
Part Five Writing Fax
Part Six Extensive Reading Service Tips for Bartenders
Unit Seven Hotel Complaints
Part One Text A How to Deal with Hotel Guests' Complaints
Part Two Speaking Out
Part Three Listening In
Part Four Text B How to Complain at a Hotel
Part Five Writing Complaint Letter
Part Six Extensive Reading A Case Study of Complaint at a Five—Star Deluxe Hotel
Unit Eight Check—out
Part One Text A University Opens 150—Room Hotel as Student Training Lab
Part Two Speaking Out
Part Three Listening In
Part Four Text B Foreign Hotels Expand Their Reach into China
Part Five Writing Help Wanted
Part Six Extensive Reading Qualities of Hotel Leaders
Appendix Ⅰ 国际知名酒店
Appendix Ⅱ 酒店常用词汇
Appendix Ⅲ 酒吧与餐厅用语
References
phone etiquette of a hotel receptionist：
Pick up the phone within four rings， with "Good morning/afternoon， ...Hotel (Reception).
How may I help you?"
Speak with a smile；
Be polite and attentive；
Never interrupt the caller， listen first and then respond；
Thank the customer for calling！
Task 3 A man is talking with the receptionist. Listen to the dialogue and choose the best
answer to each question you hear.
1. The customer would like to book
A. a single room B. a double room
C. a suite D. a deluxe suite
2. How long will the customer be staying?
A. 20 days. B. 7 days. C. 27 days. D. Do not know.
3. Which statement is not true about the facilities for the handicapped?
A. Both the doors into the bathroom and lifts are wide.
B. There are no steps between the street and the entrance to the hotel.
C. There is a special lift which can take a wheelchair.
D. For one night， the cost in the hotel for the handicapped would be 200 dollars.
Task 4 Henry Smith's friend is coming. He wants to reserve a room for him. Listen tothe dialogue and fill in the blanks.
R： Good morning. Reservations. May I help you?
S： Yes， I'd like to 1 with a shower for my friend from September 6th to 10th.
R： Yes， we have a single room available for those days.
S： What is the rate， please?
R： 2
S： What services come with that?
……
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