《中国铁路文艺》(月刊)是由铁路总公司主管,中国铁路文艺艺术工作者联合会、中国铁道出版社共同主办的文艺类期刊。国际标准刊号:ISSN 1007-9971,国内统一刊号:CN11-51981。《中国铁路文艺》(月刊)为大16开本,月刊,内容涵盖小说、散文、诗歌、报告文学等文体形式,具有极强的可读性、知识性、艺术性,是广大文学艺术爱好者和铁路职工工作之余开拓视野、提升素养、陶冶情操的理想读物。
CHAPTER 01 售前交流Pre-sale Communication
PART 1-1 网络商店The E-shop /2
UNIT 01 了解商铺The Information of Store /2
UNIT 02 店家不在线Not Online /6
UNIT 03 询问产品Asking about Products /9
UNIT 04 商品限购Limits on Purchases /13
UNIT 05 产品已下架The Goods has been taken down /17
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PART 1-2 进行议价Negotiating about the Price /20
UNIT 01 讨价还价Bargain over the products /20
UNIT 02 商品折扣Discount for this Commodity /23
UNIT 03 促销活动Sales Promotion /26
UNIT 04 和批发Retail and Wholesale /30
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CHAPTER 02 售中交流On-sale Communication
PART 2-1 下订单Placing Order /34
UNIT 01 店内选品In-store Selection /34
UNIT 02 库存状况Inventory Situation /37
UNIT 03 特殊要求Specific Needs /42
UNIT 04 在线订购Online Ordering /45
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PART 2-2 支付管理Payment Management /49
UNIT 01 价格调整Adjust the Price /49
UNIT 02 介绍付款程序Introducing the Payment Procedure /52
UNIT 03 介绍退款条件Introducing Refund Conditions /55
UNIT 04 介绍退款程序Introducing the Refund Procedure /58
UNIT 05 定期付款Scheduled Payment /61
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PART 2-3 出货管理Delivery Order Management /64
UNIT 01 产品包装Packing of Products /64
UNIT 02 提醒买家已发货Reminding the Buyer of the Ship Date /67
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PART 2-4 物流选择The Logistics Selection /70
UNIT 01 邮政物流Post Logistics /70
UNIT 02 商业快递Commercial Express Delivery /73
UNIT 03 专线物流Special Line Logistics /76
UNIT 04 跟踪交付状态Following the Delivery Situations /79
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CHAPTER 03 售后交流After-sale Communication
PART 3-1 售后服务After-sale Service /84
UNIT 01 维修服务Maintenance Service /84
UNIT 02 无条件退货Returning Goods Unconditionally /87
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PART 3-2 特殊情况Special Situation /90
UNIT 01 延迟发货Delaying the Delivery /90
UNIT 02 不可抗力The Force Majeure /93
UNIT 03 客户要求改地址Customers Requests of changing Address /95
UNIT 04 取消订单Canceling the Order /98
UNIT 05 拒绝退款Refusing to a Refund /101
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CHAPTER 04 商铺营销Net-Shop Marketing
PART 4-1 营销活动Marketing Activities /106
UNIT 01 推广策略Promotion Strategy /106
UNIT 02 商家促销Merchants' Launched Promotions /109
UNIT 03 节日促销Holiday promotion /111
UNIT 04 品牌营销Brand Marketing /114
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PART 4-2 产品管理Product Management /117
UNIT 01 产品发布Product Releasing /117
UNIT 02 选择产品Product Selection /119
UNIT 03 处理劣质品Disposal of Inferior Products /122
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CHAPTER 05 B2B 交易Business-to-Business Trade
PART 5-1 线上交流Online Communication /126
UNIT 01 讨论产品细节Discussing the Product Details /126
UNIT 02 价格讨论The Price Discussion /129
UNIT 03 运输方式Modes of Transport /132
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PART 5-2 邮件交流E- Communication /135
UNIT 01 询盘The Inquiry /135
UNIT 02 报盘The Offer /138
UNIT 03 还盘Counter Offer /141
UNIT 04 订购Ordering Goods /144
UNIT 05 包装要求Packing Requirements /148
UNIT 06 赔偿损失Com