管理信息系统_陈琴主编_9787301353721_厦门外图集团有限公司

本书采用理论与实际相结合的方法，结合案例、实例和实验，系统地介绍了管理信息系统的核心内容，全面阐述了管理信息系统的基本理论和实践应用。全书共十一章，包括：信息和信息系统概述，管理信息系统，组织与战略、组织架构和业务流程，信息系统中的商业伦理与信息监控，管理信息系统的技术基础，数据管理与数据库，信息系统安全，供应链与供应链管理，商务智能与商务数据分析，信息系统项目管理，碳中和背景下的管理信息系统。本书可作为高等院校工商管理类专业的本科生教材，也可供从事管理信息系统研究和应用的人员学习参考。

第一章信息和信息系统概述 ·············· 1 第一节信息概述 ····························· 2 一、信息的概念 ························· 2 二、数据、信息、知识和智慧的关系 ························· 2 三、信息价值及其度量 ················ 4 第二节系统、信息系统的定义、特征和分类 ·························· 5 一、系统的定义、特征和分类 ······· 5 二、信息系统的定义、特征和分类 ·································· 8 第三节信息系统在企业运营和管理中的作用 ······················ 10 一、为企业决策和控制提供保障 ································· 10 二、优化企业的业务流程 ············ 10 三、提高企业的客户服务水平 ······ 10 四、加强企业的安全管理 ············ 10 五、促进企业资源的利用 ············ 10 本章小结 ········································ 12 习题 ·············································· 12 第二章管理信息系统 ························ 15 第一节管理信息系统概述 ················ 16 一、管理信息系统的起源和发展 ························ 16 二、管理信息系统的特点 ············ 17 三、管理信息系统的结构 ············ 18 第二节管理信息系统的分类 ············· 25 一、按组织职能分类 ·················· 25 二、按信息处理层次分类 ············ 25 三、按综合结构分类 ················· 25 四、按所使用的技术手段分类 ····· 26 五、按信息处理方式分类 ··········· 26 六、按信息服务对象分类 ··········· 26 第三节管理信息系统的功能 ············ 27 一、数据处理功能 ···················· 27 二、预测功能 ·························· 27 三、计划功能 ·························· 28 四、控制功能 ·························· 28 五、辅助决策功能 ···················· 28 本章小结 ······································· 28 习题 ············································· 29 第三章组织与战略、组织架构和业务流程 ······························ 32 第一节组织与战略 ························ 33 一、组织 ································ 33 二、战略 ································ 35 三、组织与战略的关系 ·············· 36 第二节组织架构 ··························· 37 一、组织架构概述 ···················· 37 二、组织架构的模式 ················· 39 三、组织架构的优化 ················· 40 第三节业务流程 ··························· 41 一、业务流程概述 ···················· 41 二、业务流程图 ······················· 43 三、业务流程重组 ···················· 46 第四节【实例】广西君武糖业集团组织架构及业务流程设计 ······ 50 一、广西君武糖业集团组织架构 ·························· 50 二、广西君武糖业集团各模块业务流程 ····················· 52 本章小结 ········································ 54 习题 ·············································· 55 第四章信息系统中的商业伦理与信息监控 ······························· 57 第一节信息系统中的商业伦理概述 ···························· 58 一、商业伦理的相关概念 ············ 58 二、商业伦理的特征、功能与作用 ························ 59 三、信息系统中的商业伦理 ········· 61 第二节信息系统中的个人隐私 ·········· 64 一、个人隐私 ··························· 64 二、个人信息与个人隐私的关系 ································· 65 三、大数据时代个人隐私的保护 ································· 66 第三节信息系统中的知识产权 ·········· 69 一、知识产权的概念 ·················· 69 二、商业秘密的特征 ·················· 70 三、商业秘密的分类 ·················· 71 本章小结 ········································ 71 习题 ·············································· 72 【实验4-1】广西君武糖业集团信息系统中的信息监控 ················ 74 一、系统日志 ··························· 74 二、系统进程 ··························· 75 三、用户状态 ··························· 76 四、用户历史 ··························· 77 第五章管理信息系统的技术基础 ········ 79 第一节数据采集 ···························· 80 一、数据采集的概念 ·················· 80 二、数据采集方式 ····················· 80 第二节数据组织 ···························· 81 一、数据组织的概念 ·················· 81 二、数据组织的层次 ·················· 81 三、数据组织的维度 ················· 82 第三节数据结构 ··························· 83 一、物理结构 ·························· 83 二、逻辑结构 ·························· 90 第四节计算机网络技术 ·················· 98 一、计算机网络概述 ················· 98 二、计算机网络体系结构 ·········· 104 三、Internet/Intranet/Extranet ······· 110 四、物联网 ···························· 114 第五节云计算技术与大数据技术 ····· 116 一、云计算技术 ······················ 116 二、大数据技术 ······················ 117 本章小结 ······································ 119 习题 ············································ 119 第六章数据管理与数据库 ··············· 122 第一节管理信息系统的数据管理 ····· 123 一、数据管理概述 ··················· 123 二、管理信息系统的数据管理方法 ························· 129 第二节数据库、数据库管理系统与数据模型 ······················· 130 一、数据库 ···························· 130 二、数据库管理系统 ················ 136 三、数据模型 ························· 139 第三节关系模式与关系模式规范 ····· 143 一、关系模式 ························· 143 二、关系模式规范 ··················· 144 第四节数据库设计 ······················· 145 一、需求分析 ························· 146 二、概念结构设计 ··················· 146 三、逻辑结构设计 ··················· 146 四、物理结构设计 ··················· 149 第五节数据模式 ·························· 151 一、三级模式 ························· 151 二、两级映射 ························· 152 第六节从数据库获取信息的工具 ····· 153 一、SQL 查询 ························· 153 二、ETL 工具 ························· 157 三、数据API ························· 159 四、数据抽取器 ······················ 160 五、数据分析工具 ··················· 160 第七节业务数据的查询与分析工具——SAP HANA ··········· 160 一、SAP HANA 简介 ··············· 160 二、SAP HANA 架构 ··············· 161 三、SAP HANA 的优势 ············ 163 本章小结 ······································ 164 习题 ············································ 165 【实验6-1】SAP HANA Studio 与信息建模 ·························· 167 一、SAP HANA Studio ············· 167 二、信息建模 ························· 168 第七章信息系统安全 ······················ 171 第一节信息系统安全概述 ·············· 172 一、信息系统安全的概念 ·········· 172 二、信息系统安全的内容 ·········· 172 第二节信息安全概述 ···················· 174 一、信息安全的概念 ················ 174 二、信息安全的内容 ················ 174 第三节信息安全技术 ···················· 175 一、信息安全技术的概念 ·········· 175 二、常见的信息安全技术 ·········· 175 三、信息安全技术的应用 ·········· 177 四、信息安全技术的发展趋势 ···· 178 第四节 SAP HANA 安全管理 ·········· 180 一、信息安全管理 ··················· 180 二、SAP HANA 安全管理 ········· 181 本章小结 ······································ 183 习题 ············································ 184 第八章供应链与供应链管理 ··········· 186 第一节供应链与供应链管理概述 ····· 187 一、供应链概述 ······················ 187 二、供应链管理概述 ················ 190 第二节供应链管理系统 ················· 194 一、供应链管理系统的概念 ······· 194 二、供应链管理系统的价值 ······· 194 三、供应链管理系统的模块 ······· 195 四、供应链管理系统中的信息 ···· 196 第三节推式供应链业务流程 ··········· 197 一、推式供应链的概念 ············· 197 二、推式供应链的运作模式 ······· 197 三、推式供应链的特点和适用场合 ························· 197 四、推式供应链业务流程 ·········· 198 第四节拉式供应链业务流程 ··········· 199 一、拉式供应链的概念 ············· 199 二、拉式供应链的运作模式 ······· 199 三、拉式供应链的特点和适用场合 ························· 199 四、拉式供应链的业务流程 ······· 200 第五节供应链驱动方式选择 ··········· 200 一、供应链驱动方式选择策略 ···· 200 二、推拉结合的供应链整合运作模式 ··················· 201 本章小结 ······································ 202 习题 ············································ 203 【实验8-1】广西君武糖业集团拉式供应链整体业务流程 ··········· 205 第九章商务智能与商务数据分析 ······· 208 第一节商务智能概述 ···················· 209 一、商务智能的概念 ················ 209 二、商务智能的发展 ················ 209 三、商务智能的前景分析 ·········· 211 第二节商务智能系统的基本架构 ····· 214 一、数据源层 ························· 214 二、数据仓库层 ······················ 215 三、数据整合层 ······················ 216 四、数据分析层 ······················ 217 五、数据展现层 ······················ 222 第三节数据的模型和商业价值 ········ 223 一、数据的模型 ······················ 223 二、数据的商业价值 ················ 224 第四节商务数据分析 ···················· 225 一、商务数据概述 ··················· 225 二、商务数据分析概述 ············· 226 第五节数据分析工具——Python ······ 230 一、应用Python 进行数据清洗与规整 ······················ 230 二、数据的分组与聚合 ············· 232 三、时间序列数据分析 ············· 232 四、Python 在财务会计数据分析中的应用 ··················· 233 第六节数据可视化 ······················· 234 一、折线图 ···························· 234 二、饼（状）图 ······················ 236 第七节数据挖掘及其商业应用 ········ 238 一、数据挖掘的概念 ················ 238 二、数据挖掘的步骤 ················ 238 三、数据挖掘的方法 ················ 240 四、数据挖掘的成功案例 ·········· 251 本章小结 ······································ 251 习题 ············································ 252 【实验9-1】电子商务数据分析 ·········· 253 第十章信息系统项目管理 ··············· 255 第一节项目管理 ·························· 256 一、项目管理概述 ··················· 256 二、项目管理技术 ··················· 257 三、会计项目管理 ··················· 262 第二节项目管理结构体系 ·············· 264 一、项目管理组织结构的定义 ···· 264 二、项目管理组织结构的类型 ···· 265 三、如何选择适合的项目管理组织结构 ··················· 265 第三节项目管理模块主数据 ··········· 267 一、主数据管理概述 ················ 267 二、主数据管理框架和流程 ······· 268 三、主数据管理实现过程中遇到的一些关键技术挑战 ···· 269 本章小结 ······································ 269 习题 ············································ 270 第十一章碳中和背景下的管理信息系统 ··················· 273 第一节碳中和概述 ······················· 274 一、碳中和的基本概念 ············· 274 二、碳中和提出的背景和意义 ···· 274 三、我国碳中和的实现 ············· 274 第二节碳中和下的碳管理系统 ········ 277 一、碳管理系统的概念和建立碳管理系统的重要性 ·········· 277 二、碳管理系统的关键要素和碳管理系统的作用 ············· 277 三、建立碳管理系统的步骤 ······· 278 第三节碳管理系统建设中存在的问题和面临的挑战 ·············· 279 一、碳管理系统建设中存在的问题 ······························· 280 二、碳管理系统建设中面临的挑战 ······························· 280 本章小结 ······································ 281 习题 ············································ 281 参考文献 ··········································· 284

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